Donation Refund Policy
First Drop Welfare is committed to ensuring that donations are processed accurately and transparently. This Donation Refund Policy outlines the circumstances in which refunds may be considered.
1. General Policy
Donations made to First Drop Welfare are voluntary contributions that support our mission of providing clean and safe drinking water to communities in need.
As donations are charitable gifts, they are generally non-refundable.
2. When Refunds May Be Issued
Refund requests may be considered in the following situations:
-
A duplicate donation was made in error
-
An incorrect donation amount was entered
-
An unauthorised transaction occurred using your payment method
-
A technical error occurred during the donation process
Refund requests must normally be submitted within 14 days of the donation date.
3. Recurring Donations
If you have set up a monthly or recurring donation, you may cancel it at any time.
Cancellation will stop future payments, but payments that have already been processed may not be refundable unless an error occurred.
4. Refund Request Process
If you believe your donation qualifies for a refund, please contact us as soon as possible with the following details:
-
Full name
-
Email address used for the donation
-
Date of donation
-
Donation amount
-
Reason for the refund request
Refund requests should be sent to:
Email: info@firstdropwelfare.com
5. Processing Refunds
If a refund is approved:
-
The refund will be issued to the original payment method used for the donation.
-
Refund processing times may vary depending on the payment provider and bank.
6. Payment Processing
Donations made through our website are processed through secure third-party payment providers such as Stripe.
Refunds will be processed through the same payment provider.
7. Policy Changes
First Drop Welfare reserves the right to update this Donation Refund Policy at any time. Any changes will be posted on this page.
8. Contact Us
If you have any questions regarding donations or refunds, please contact us:
First Drop Welfare
Website: https://firstdropwelfare.com
Email: info@firstdropwelfare.com